Frequently Asked Questions

We don't offer a evaluation access to Hyvä Themes

If you're an agency looking to get started with Hyvä the best way is to purchase a license for internal testing and transfer that license to an actual customer when you decide to build a shop with it.

We have a 14-day money-back policy in case it turns out Hyvä is not a fit. Read the full licensing terms.

Once you've got your license you'll have access to the code, documentation and the Slack community where you can ask any questions to the Hyvä Team and 1500+ members.

Our checkout and Admin Grids are Open Source, as well as some extra modules which you can all find on Github

We work with PPP discounts, to make Hyvä more accessible to countries with lower valued currencies. You can read more on our PPP Discount page.

We don't offer tier-based discounts or discounts for partners. We may occasionally work with promotional discounts though, for which you might want to subscribe to our newsletter or social channels.

No, there is only a one-time purchase fee for Hyvä Themes.

We initially planned a recurring support fee before launch, but decided to only charge once for Hyvä Themes.

We've written about the different Partner possibilities here: How does the partner program work?

We offer support through our private Slack environment. All customers and implementation partners get access to our Slack. It's a growing community (we'll soon have 1000 members) where many offer a helping hand if you get stuck.

Besides Slack, we work with our own Gitlab environment where we track issues.

Our documentation is available at docs.hyva.io. It used to be closed, but was made publicly available early 2022.

After you place an order with us, we'll contact you by email to confirm our license terms and the domain you'll be purchasing the license for

When we've received that information we'll send you an invoice which you can pay by Credit Card, PayPal, Apple Pay, SOFORT (DE), iDeal (NL), Bancontact (BE), KBC (BE) or by bank transfer